WHY DO WE ASK FOR A PIN?
The PIN & Data Protection policy explains how HOCO STEPHENS GREEN manages and preserves your personal information, specifically in regards to how we handle and store your PIN for our repairs service at our stores. As a part of the repair process, HOCO STEPHEN'S GREEN, may ask customers to provide a functional PIN (Personal Identification Number) or passcode for their electronic devices such as smartphones or tablets.
WHAT DATA DO WE COLLECT?
During the course of a repair, our company collects the following information:
- Device PIN Number
- Personal Identification Information (such as full name, mobile number and email address).
HOW DO WE COLLECT DATA?
When you bring in your device for repair at any of our stores, you provide us with the same information in-person at the Point of Sale during the repairs process.
HOW WILL WE USE YOUR DATA?
During the repair process, our staff will create a repair invoice or "Ticket" that includes various details related to the repair, such as personal identification information (full name, mobile number and email address), invoice number, date and location of repair, technician name, device details (model, email, PIN, IMEI, functionality notes), fault details, pre and post repair notes, parts used, and invoice amount.
Hoco stephen's green collects your data to facilitate your repair booking and to perform the following functions:
- Process your repair
- Manage your customer account
- Contact you regarding your repair
We do not disclose or sell your personal data to any external party or third party. All information obtained during the repair process is closely monitored and accessible only by those authorised to access your account. We will not utilise this data for marketing purposes or in any other way apart from contacting you about your repair.
WHY DO WE ASK FOR YOUR PIN?
When repairing your electronic device such as a smartphone or tablet, we may request you to provide a PIN (Personal Identification Number) or passcode to access your device.
HOCO STEPHEN'S GREEN will use your PIN or passcode to gain entry to your device to perform the required repair and conduct pre and post repair checks. 'Access' refers to the ability to utilise applications, settings, and evaluate the functionality and operational status of your device. This includes but is not limited to volume controls, Touch ID, camera, and web browser.
This access is essential to authenticate and validate the repair issue, and to conduct the pre and post-checks to confirm if the issue has been successfully resolved.
HOW WE STORE YOUR DATA
We store your personal information on our CRM & Invoicing System, which is utilized in our stores. Your personal data is treated as intellectual property belonging to HOCO STEPHEN'S GREEN, by the CRM & Invoicing System. As a result, HOCO STEPHEN'S GREEN is unable to view, share, or extract your personal data during the time it is held by the company.
Your personal data is kept private and secure within the system. HOCO STEPHEN'S GREEN will retain your personal information for a period of 6 years for internal record-keeping purposes. Once this time period has elapsed, we will delete your data by eliminating all identifying information and historical invoices from the system.
WHO HAS ACCESS TO YOUR DATA
During the handling of your repair, our team will generate a repair invoice or "ticket" specific to your device. Only employees directly involved in managing your repair invoice have access to your data, which includes the ticket creator and the technician assigned to carry out the necessary repairs.
If any problems arise or further investigation or updates are required during the repair process, HOCO STEPHEN'S GREEN will access your ticket to resolve these issues. For instance, we may contact you about the status of your repair, access test notes, or perform status checks.
RIGHT TO ERASURE
REQUEST FOR DATA DELETION
You can, at any time, request that HOCO STEPHEN'S GREEN delete your personal data in accordance with your wishes.